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  • Ray 3:55 pm on January 20, 2014 Permalink  

    MLK Day 2014 – a day on, not a day off 

    MLK Day 2014Taking place each year on the third Monday in January, the MLK Day of Service is the only federal holiday observed as a national day of service – a "day on, not a day off."

    We welcome you to join us in honoring Dr. Martin Luther King, Jr.  as we recognize a national day of service.

    For United States sales and support teams it will business as usual as it is also a “day on, not a day off.”   We are here at your service;  you can always count on Netrouting to support your online business 24/7/365.

    About Martin Luther King, Jr. Day of Service

    January 20, 2014 will mark the Rev. Dr. Martin Luther King, Jr. federal holiday. This milestone is a perfect opportunity for Americans to honor Dr. King’s legacy through service. The MLK Day of Service empowers individuals, strengthens communities, bridges barriers, creates solutions to social problems, and moves us closer to Dr. King’s vision of a beloved community.

    Explore this site to learn more about MLK Day and how you can participate. Below are a few links to get you started.

     

     
  • Ray 10:47 am on January 10, 2014 Permalink  

    Netrouting spoofs the spoofers 

    /spo͞of/

    informal

    1. a humorous imitation of something, typically a film or a particular genre of film, in which its characteristic features are exaggerated for comic effect. “a Robin Hood spoof.
    2. trick played on someone as a joke.

    HealthywealthyModern telephone network provide Caller ID information which includes the caller’s name and number with each call.

    This works exactly the same way for Internet traffic. Built into the TC/IP protocol are headers that uniquely identify the origination of network traffic.  Just like Caller ID, this information points back to to the source or “caller”, if you will, of the request.

    Unsecured networks make it possible to forge or spoof this information, thus hiding the true identity of the sending party with false information. This technique commonly is used in a variety of malicious activity -  hacking, spamming, and most notably hiding the origin of DDoS attacks.

    Network security is not a laughing matter at Netrouting. With network operations currently spanning more than 100+ GBPS of worldwide connectivity,  thousands of companies relying on our team to support their online business.

    Our entire global network is fully protected from sending forged or spoofed packets.  All spoofed packets are filtered and dropped by our network routers – they will never reach their intended target or cause disruption of network services they were designed to do.

    The spoofers, hackers, and other bad guy’s on the Internet may think they are spoofing on our network, but just like a hilarious comedy routine, the joke will be on them!

    For more information on hosting at Netrouting or our commitment to network security, please contact us at sales@netrouting.com.

     

     
  • Ray 7:38 pm on January 2, 2014 Permalink  

    Netrouting merges xenEurope business operations 

    FOR IMMEDIATE RELEASE

    SPIJKENISSE, The Netherlands (January 2, 2014) — Netrouting, a provider of web hosting and Internet service solutions, announced today the merger of two separate business divisions — Netrouting and xenEurope.  Since acquiring xenEuope in 2008, it has quickly grown to become a leader in European Virtual Private Server (VPS) hosting with expanded locations in the United States. This merger effectively integrates the business functions of both divisions under the Netrouting brand to capitalize on the natural synergies between each operation.

    Savvas Bout, CEO of Netrouting said, “We are excited to combine these two companies to better service our clients.  This new organizational structure is necessary to streamline our business processes and continue the same level of customer service they have grown to expect”.  Bout continues, “We wish to extend a warm welcome to the xenEurope family in joining with Netrouting and they can always count on us to deliver the same quality hosting experience they know and trust”.

    We are pleased to announce that the integration has been successfully completed without interruption or downtime.

    About Netrouting

    Headquartered in The Netherlands, Netrouting is a global Internet Service Provider (ISP) and a premier provider of web hosting and data services solutions. Since 2007, we have consistently delivered reliable, scalable, and secure products by utilizing first-class connectivity and industry leading equipment. With networking and data center operations in Spijkenisse, Miami, and Stockholm, our clients realize low-latency services at cost-effective pricing.

    Learn more about us at http://www.netrouting.com.

    For more information

    Ray Womack
    Netrouting Inc.
    36 NE 2nd Street Ste 400
    Miami, FL 33132
    United States
    Tel: +1 (305) 705-6983 ext. 206
    Email: ray@netrouting.com

     

     
  • Ray 10:21 pm on December 23, 2013 Permalink  

    Happy holidays from Netrouting 

    merry xmas‘Tis the Season

    The entire staff of Netrouting wishes everyone a very happy holidays.  Please enjoy a video of us on our recent adventure in the snow.  This is what we do when we are not hanging around in data centers doing really important and complicated technical stuff.

    Thank you for your business and support. We wish your friends, family, and loved ones have a very merry season!
    Team Netrouting!

    Casper
    Mark
    Ray
    Ricardo
    Rick
    Robin
    Savvas
    Tycho
    Sophia
    Yvette

     
  • Ray 9:37 am on October 14, 2013 Permalink  

    In1492 Columbus sailed the ocean blue 

    Columbus day sale 2013

     

    “In fourteen hundred ninety-two

    Columbus sailed the ocean blue.

    He had three ships and left from Spain

    He sailed through sunshine, wind and rain.”

    – Source Unknown

    In honor of Columbus Day, We ask you to join us in celebrating the discovery of the New World, and you, too will discover Netrouting as a “a.new.experience”.

    No Niña, Pinta, or Santa Maria required.  Just point your compass to http://netrouting.com to discover 14.92% off on a continent of savings with coupon code COLODAY2013.

    *Promotion available to new and existing customers for the lifetime of your service. Cannot be used in combination with any other offer or discount.  This offer is good through October 15, 2013.

    ___________________________________________________

    †First Landing of Columbus on the Shores of the New World, after the painting by Dióscoro Teófilo de la Puebla Tolin.

     
  • Ray 6:19 pm on September 23, 2013 Permalink  

    You’re a hoster to us, not a customer 

    Wired to Care


    "Harley likes to call the folks who buy its motorcycles riders, not customers, if only because so many Harley employees are riders themselves. --Dev Patnaik (Wired to Care)"

    In his book Wired to Care, top business strategist Dev Patnaik makes the case of how organizations prosper when they are able to reach outside of themselves and connect with people.  It is through seeing the world though each other’s eyes, or “empathy”, that companies can quickly seize new opportunities faster than their competition. The result is higher profits, happy employes, and loyal customers.

    They’re riders to Harley-Davidson

    Patnaik tells the tale of how Harley-Davidson endured a period when the automobile industry lost billions and laid off employees in ever-greater numbers. After facing certain bankruptcy in the 1980′s, Harley began to refocus its attention away from itself and onto the the people who rode their motorcycles.

    What is uncommon about Harley is how employees from the accountants in finance, to the engineers in manufacturing have an intuitive understanding of the buyers who use their products. Managers are encouraged, if not mandated, to spend a measurable amount of time with riders. Owning a motorcycle is not a prerequisite for employment and many don’t. Nevertheless, the company instills these values in those who have never ridden.

    As riders themselves, the empathy employees held for other riders helped the company make a thousand better decisions. Because of this intimate relationship, new products were commercialized and markets were entered ahead of the competition. The Harley Davidson Owners group was re-energized into an an army of evangelists and customer loyalty became the envy of every company in the world.

    You’re hosters to us

    Everyone that works at Netrouting from the top-down has been in some part of the hosting business too.  We have setup our own servers and have run our own websites. We speak the same languages you do – HTML, CSS, Javascript, and PHP. We know how fun and exciting it is to log into a server for the very first time. We also know how lousy it can be when your server is off line, your email has stopped working, and people are yelling at you.

    We see the world through your eyes and we walk in your shoes. You’re a hoster to us, not a customer.

     

     

     
  • Ray 12:10 pm on September 17, 2013 Permalink  

    Upcoming Netrouting API to supercharge resellers 

    We have some very exciting news to announce that will fundamentally change the way we do business – we’re working on a brand new Netrouting API!

    Our sales and engineering teams, along with our resellers and customers, have been working together to develop this Application Programming Interface (API).  It is designed to tie our back-end business systems together with our sales infrastructure to expose real-time inventory and product information.

    This powerful e-Commerce engine will drive the Netrouting online product catalog and expose this information to customers, resellers, and partners.  Soon, you will be able to seamlessly integrate your systems with our own,  either directly through the API or by using the Netrouting WHMCS Reseller Module.

    Key Features and Benefits

    • Independent application, stand-alone architecture – There no dependencies on WHMCS or any other billing automation system allowing the API to be easily integrated with other platforms.
    • Multiple RESTful endpoints – The API will support XML, JSON, JSV, CSV, SOAP 1.1 and SOAP 1.2 formats using REST.
    • Full API operation functionality – Plans are to expose all client area functions – if you can do it with your portal login, you will be able to do it through the API.
    • Tight reseller integration through WHMCS – The WHMCS reseller module will allow you to import and synchronize products.  It will provide your customers with direct access to be able to reboot servers, reinstall operating systems, view traffic graphic, and more – all behind the scenes.
    • Real-time synchronization – You will now have immediate access to inventory and configurable options.  This information can be pushed out to product display pages and order forms as it happens.

    Here is a sneak peek for the Geek:

    
    
    HTTP/1.1 200 OK
    Content-Type: application/xml
    Content-Length: length
    
    <PortalResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.servicestack.net/types">
      <Portal>
        <PortalId>0</PortalId>
        <Name>String</Name>
        <Url>String</Url>
        <ProductGroups>
          <ProductGroup>
            <ProductGroupId>0</ProductGroupId>
            <Name>String</Name>
            <SortOrder>0</SortOrder>
            <IsHidden>false</IsHidden>
            <Products>
              <Product>
                <ProductId>0</ProductId>
                <ProductType>String</ProductType>
                <Name>String</Name>
                <Description>String</Description>
                <PaymentType>String</PaymentType>
                <SortOrder>0</SortOrder>
                <Prices>
                  <Price>
                    <CurrencyModel>
                      <CurrencyId>0</CurrencyId>
                      <Code>String</Code>
                      <Prefix>String</Prefix>
                      <Format>String</Format>
                      <Rate>0</Rate>
                      <IsDefault>false</IsDefault>
                    </CurrencyModel>
                    <PriceId>0</PriceId>
                    <MonthlySetupFee>0</MonthlySetupFee>
                    <QuarterlySetupFee>0</QuarterlySetupFee>
                    <SemiAnnualSetupFee>0</SemiAnnualSetupFee>
                    <AnnualSetupFee>0</AnnualSetupFee>
                    <BieannialSetupFee>0</BieannialSetupFee>
                    <TriennialSetupFee>0</TriennialSetupFee>
                    <Monthly>0</Monthly>
                    <Quarterly>0</Quarterly>
                    <SemiAnnually>0</SemiAnnually>
                    <Annually>0</Annually>
                    <Biennially>0</Biennially>
                    <TriEnnially>0</TriEnnially>
                  </Price>
                </Prices>
                <ProductConfigurationGroups>
                  <ProductConfigurationGroup>
                    <ProductConfigurationGroupId>0</ProductConfigurationGroupId>
                    <Name>String</Name>
                    <Description>String</Description>
                    <ConfigurableOptionGroups>
                      <ConfigurableOptionGroup>
                        <ConfigurableOptionGroupId>0</ConfigurableOptionGroupId>
                        <Name>String</Name>
                        <OptionTypeId>0</OptionTypeId>
                        <SortOrder>0</SortOrder>
                        <IsHidden>false</IsHidden>
                        <ConfigurableOptions>
                          <ConfigurableOption>
                            <ConfigurableOptionId>0</ConfigurableOptionId>
                            <Name>String</Name>
                            <SortOrder>0</SortOrder>
                            <IsHidden>false</IsHidden>
                            <Prices>
                              <Price>
                                <CurrencyModel>
                                  <CurrencyId>0</CurrencyId>
                                  <Code>String</Code>
                                  <Prefix>String</Prefix>
                                  <Format>String</Format>
                                  <Rate>0</Rate>
                                  <IsDefault>false</IsDefault>
                                </CurrencyModel>
                                <PriceId>0</PriceId>
                                <MonthlySetupFee>0</MonthlySetupFee>
                                <QuarterlySetupFee>0</QuarterlySetupFee>
                                <SemiAnnualSetupFee>0</SemiAnnualSetupFee>
                                <AnnualSetupFee>0</AnnualSetupFee>
                                <BieannialSetupFee>0</BieannialSetupFee>
                                <TriennialSetupFee>0</TriennialSetupFee>
                                <Monthly>0</Monthly>
                                <Quarterly>0</Quarterly>
                                <SemiAnnually>0</SemiAnnually>
                                <Annually>0</Annually>
                                <Biennially>0</Biennially>
                                <TriEnnially>0</TriEnnially>
                              </Price>
                            </Prices>
                          </ConfigurableOption>
                        </ConfigurableOptions>
                      </ConfigurableOptionGroup>
                    </ConfigurableOptionGroups>
                  </ProductConfigurationGroup>
                </ProductConfigurationGroups>
              </Product>
            </Products>
          </ProductGroup>
        </ProductGroups>
      </Portal>
      <ResponseStatus>
        <ErrorCode>String</ErrorCode>
        <Message>String</Message>
        <StackTrace>String</StackTrace>
        <Errors>
          <ResponseError>
            <ErrorCode>String</ErrorCode>
            <FieldName>String</FieldName>
            <Message>String</Message>
          </ResponseError>
        </Errors>
      </ResponseStatus>
    </PortalResponse>
    

    A proper shout out is due to Russell Smith who the champion of  the Netrouting WHMCS Reseller Module community project.  Thanks Russell, you rock man!

    We should be ready for testing around the end of this month.  Until then, if you would like more information or wish to get involved, just let us know at sales@netrouting.com.

     
  • Ray 3:22 pm on September 11, 2013 Permalink  

    Our support is sexy, it sells 

    Sex appeal sells, it’s no secret. It always has, always will.

    farrah_fawcettAll advertising and marketing people know this. They subliminally tap into the subconscious human mind to the basic level of primal instinct. It may not always seem obvious or intentional, yet they surreptitiously craft suggestive imagery to attract the attention of the potential customer or user.

    Support also sells, it’s no secret.  It always has, always will.  For hosting, that is…

    As the Sales Director at Netrouting, I preach this sermon with fire and brimstone to the faithful that will listen.  I have been in this business going on 13 years years.  During this time, I have seen many companies come and go.  Even though the hosting industry is ever-changing, the one thing that always remains true is support sells. Quite simply, no company has ever struggled, lost customers, or gone out of business because their support was too good.

    You have a lot of choices when it comes where to host your website or application.  There’s a million other places you can buy the exact same servers we sell, and if you search, you can find them sometimes cheaper. We know this. So how do we compete, how we set ourselves apart, and how do we even survive?  It’s the support, stupid‡.

    We should shift our focus to selling service, not servers.  Our  commitment to support should run marrow-deep and be ingrained in the very DNA and fiber of everything we do.  We should seek to tap the hoster’s basic instinct and primal desire for support.

    Just as advertisers use sex appeal to sell, we will use support appeal to sell – our campaign should be suggestive and provocative, and perhaps even shocking, its goal is to completely offend you with how good the quality of our support is.

    We have several broad company-wide initiatives going on to address key areas in our support infrastructure.  Here’s just a glimpse of some of the things we are working on:

    1. Get average ticket response times <1 hour for routine support during normal business hours.
    2. Find and close any support gaps outside of regular business hours and achieve faster responses for our 24/7 coverage map .
    3. Find ways to integrate mobile technology with our business systems to improve support.
    4. Improve client automation and transfer more control to the client where possible.
    5. Better internal staff organization structure and communication tools to keep things flowing smoothly.

    We are in the business of not just servers, but service.  And, when you think of Netrouting, we want you to think one thing – support.

    ___________________________________________________

    † Every teenager of my generation had this pinup poster of Farrah Fawcett.  It is a historically significant image, being a world famous iconic image from the 1970s—the best-selling pinup poster of all time, with more than 12 million copies sold.

    ‡Adapted from “It’s the economy, stupid” is a slight variation of the phrase “The economy, stupid” which James Carville had coined as a campaign strategist of Bill Clinton’s successful 1992 presidential campaign against sitting president George H. W. Bush.

     
  • Ray 7:15 pm on May 28, 2013 Permalink  

    Help test our new url shortening service – nrt.ng! 

    Netrouting refuses to be out-done. Okay, well at least we can’t let the url shortening dork’s have all of the fun, now can we?

    If they can, so can we!

    Born was the idea to create a Netrouting url shortening service.  Armed with massive 100+ Gbps network and a brand new cloud hosting infrastructure, our programmers and engineers went to work.

    They came up with nrt.ng – our very own, little (no pun intended), link shrinker! It allows you to shorten your links when posting to places like facebook and twitter, saving valuable typing real estate.

    nrt.ng - The free link shortner from Netrouting!

    Planned Features

    We will be adding additional features very soon.   Here’s a list of what’s on the drawing board:

    • An API for shortening links.
    • Allow custom urls (http://nrt.ng/mylink).
    • OpenAuth registration and login.

    Give it a spin, tell us what you think

    Now you can save space and show some love for Netrouting – all at the same time. We invite you to try it out and let us know what you think.

    It’s fast, fun, and most of all, it’s free!

     
  • Ray 6:37 pm on May 13, 2013 Permalink  

    Real humans: better customer service through Live Chat 

    LiveChat

    Have you ever needed to actually “talk” to a real person in a situation where an email or a ticket just won’t do?

    Sure, we have all been in these situations where we need a quick reply, require a little more information, or just want to talk to somebody that can help us out.

    Well, just as you might suspect, we have your solution.

    You want answers fast?

    Included in Netrouting’s standard channels of communication  -  email, ticket, telephone, and fax – we offer real-time support services through Live Chat.

    Our online chat feature is accessible through both our website and Customer Integration System (CIS).  It is also fully integrated with our back-end systems allowing support agents to have instant access to all of your account information.

    It’s time we had a little talk…

    Live chat is staffed by friendly folks from both our Netherlands and Miami headquarters.  We currently offer support by native Dutch (hallo), English (hello), and Spanish (hola) speakers during normal business hours.

    • 9:00 AM  – 11:00 PM Amsterdam, The Netherlands Time (CEST) M-F
    • 1:00 AM – 5:00 PM Miami, FL, United States Time (EDT) M-F
    • 7:00 – 21:00 Universal Time Conversion (UTC/GMT) M-F

    So, when you want fast answers and no other contact method will do the trick, let’s talk!

     
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